Facility Management KPIs

Metrics worth tracking

Open versus closed operational requests
Average response and closure time by priority
Preventive-maintenance compliance and overdue cycles
Asset condition risk, warranty exposure, and expiry visibility
Vendor response and unresolved procurement or quotation cycles

Why KPI quality depends on record quality

An organization cannot trust its metrics if requests, recurring work, documents, and asset data live in separate places with inconsistent status logic. Reliable KPIs start with a disciplined operating record.

How to use them for decisions

Useful facility-management reporting helps management decide where follow-up is weak, which assets keep generating issues, whether preventive work is slipping, and whether vendor execution is aligned with operating expectations.

Facility Management Reporting

Good reporting helps management understand what happened, what is still open, where the risk sits, and what action is required next.

SLA in Facility Management

SLA turns expectations about response, service scope, and timing into a measurable operating commitment.

Maintenance Request Workflow

A good maintenance-request workflow keeps the report, actions, approvals, and closure evidence in one readable thread.